Company: 

At Arrive AI (Nasdaq: ARAI), we're not just building products—we're transforming the future of the Autonomous Last Mile™ (ALM). Over a decade ago, we started with a pioneering vision and patents for the first smart mailbox for drone delivery. Through systematic research, development, and deep customer collaboration, we've evolved to today where we deploy Arrive Points—a type of smart locker and mini-cross-docks for frictionless drone, robotic, and courier delivery and pickup, utilized from medical supplies to meals to e-commerce. Arrive AI is now growing and investing to scale an ALM network and platform of the future for all autonomous delivery providers, services, and customers. Arrive AI is the intelligent choice for the last inch of the Autonomous Last Mile™. 

About Us: 

We move fast, balancing strategy with opportunity. We are merit-based, valuing integrity, innovation, and treating others as we want to be treated. At Arrive AI, every employee is an equity holder and a business owner. Our shared vision, ownership, and culture fuel our mission to revolutionize autonomous delivery. 

Role Overview

The IT Manager is responsible for day-to-day IT operations while strengthening our security posture and supporting our progression toward SOC 2 compliance. This role will serve as the central point of coordination between internal teams, our Managed Service Provider (MSP), and Managed Security Service Provider (MSSP), ensuring reliable systems, secure infrastructure, and scalable processes.

You will play a key role in building and maintaining IT and security practices that support a growing, high-tech organization.

.Key Responsibilities

IT Operations & Support

• Provide day-to-day IT support for on-site and remote employees
• Ensure reliable operation of networks, systems, endpoints, and collaboration tools
• Troubleshoot hardware, software, and connectivity issues
• Manage device setup, configuration, deployment, replacement, and lifecycle standards
• Help maintain technology environments in accordance with company policies, security standards, and compliance requirements

MSP & MSSP Coordination

• Serve as the primary point of contact for both the Managed Service Provider (MSP) and Managed Security Service Provider (MSSP)
• Coordinate IT support, security monitoring, and incident response across internal teams and external partners
• Ensure MSP/MSSP services meet defined SLAs, security standards, and evolving business needs
• Track, escalate, and resolve recurring issues, vulnerabilities, and security alerts in a timely manner
• Partner with MSP/MSSP to implement and maintain system performance, security controls, and compliance-related processes

Security, Access Management & Compliance

• Manage user accounts, permissions, and access controls using least-privilege principles
• Support implementation and enforcement of cybersecurity best practices, including endpoint protection, MFA, patching, and password/access standards
• Assist with security monitoring, patch management, vulnerability remediation, and incident response in coordination with MSP
• Help ensure IT systems, processes, and records support company compliance obligations, internal controls, and audit readiness
• Maintain and enforce IT policies, acceptable use standards, data handling practices, and access review processes
• Support compliance with applicable regulatory, customer, privacy, and security requirements as they relate to company systems and information assets

SOC 2 & GRC (Governance, Risk & Compliance)

• Support and help lead the organization’s efforts toward SOC 2 compliance, including control implementation, documentation, and audit readiness
• Partner with leadership, MSP/MSSP, and external advisors to align systems and processes with SOC 2 Trust Services Criteria
• Identify gaps, track remediation efforts, and maintain audit evidence
• Administer and support GRC platforms (e.g., Drata, Vanta, Secureframe, or similar)
• Ensure timely collection and organization of audit artifacts and supporting documentation
• Monitor control effectiveness and support continuous compliance efforts
• Assist in responding to customer security questionnaires, insurance requirements, and third-party risk assessments

Vendor, Asset & Records Management

• Coordinate with technology vendors and service providers
• Track IT assets, licenses, warranties, and inventory
• Support contract renewals and basic cost tracking
• Assist with onboarding and offboarding processes, including timely provisioning and deprovisioning of access
• Maintain records related to assets, software, access, and system changes to support internal controls and compliance needs

Process, Documentation & Audit Readiness

• Maintain IT documentation, procedures, standards, and support guides
• Identify recurring issues and recommend practical improvements
• Help standardize IT processes as the company grows
• Document controls, workflows, and technical procedures in a manner that supports training, consistency, and audit readiness
• Assist in preparing materials and evidence for internal reviews, customer requests, insurance questionnaires, and external audits as needed

What Success Looks Like

• Employees receive fast, reliable IT support
• Minimal downtime and smooth day-to-day operations
• Clear communication and effective coordination with the MSP
• Well-maintained systems, accurate asset tracking, and timely access management
• IT processes scale with the business while supporting security, internal controls, and compliance expectations
• Documentation is current, accessible, and sufficient to support audits, investigations, and operational continuity

Additional: 

• Possible travel up to 5 days per month. 
• Responsibilities include all other duties as assigned.

Compensation: 

• Salary is market competitive with high equity incentive – be an owner and grow with Arrive AI. 

What We're Looking For:

• 5+ years of experience in IT support, IT operations, or IT administration roles
• Experience coordinating with Managed Service Providers (MSPs) and/or MSSPs
• Strong troubleshooting skills across hardware, software, networking, and access management
• Experience supporting both on-site and remote employees
• Familiarity with IT controls, audit processes, and compliance-related documentation
• Experience using GRC tools such as Drata, Vanta, Secureframe, or similar platforms
• Understanding of cybersecurity fundamentals (access control, endpoint security, patching, monitoring)
• Ability to prioritize and operate effectively in a fast-paced, growing environment

Preferred Qualifications:

• Direct experience supporting a SOC 2 audit (Type I or Type II)
• Experience in a startup or high-growth environment
• Familiarity with security frameworks (SOC 2, NIST, CIS Controls, ISO 27001)
• Experience working with external auditors, security consultants, or compliance vendors
• Exposure to manufacturing or hardware-focused environments